Shipping policy

Shipping Policy

Thank you for shopping with Worn Experience. Because many of our products are made to order, please allow time for both production and shipping before your order arrives.

Order Processing and Production

Most Worn Experience products are produced after your order is placed.

Production typically takes approximately 3–7 business days before your order is shipped. Production times may vary depending on the product, order volume, customization requirements, holidays, or other circumstances.

Please note that production time is separate from shipping time.

Once your order has completed production and is shipped, you will receive tracking information when available.

Estimated Shipping Times

Shipping times vary depending on your destination, selected shipping method, carrier, and fulfillment location.

Estimated transit times may include:

  • Faster or express shipping options: approximately 5–10 business days
  • Special-line shipping options: approximately 7–15 business days
  • Standard international shipping: potentially up to approximately 25–30 business days

These estimates begin after production is completed.

Shipping and delivery times are estimates only and are not guaranteed. Actual delivery may occur sooner or later depending on the carrier, destination, customs processing, holidays, weather, or other circumstances outside our reasonable control.

Total Estimated Delivery Time

Because our products are made to order, your total delivery time consists of:

Production time + shipping time

For many orders, customers should allow approximately 1–3 weeks from the date of purchase for production and delivery, depending on the destination and shipping method selected.

Some international or standard-shipping orders may require additional time.

Shipping Costs

Shipping costs are calculated based on factors including:

  • Delivery destination
  • Package weight
  • Number of items ordered
  • Shipping method
  • Fulfillment location

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Tracking Your Order

When tracking information becomes available, it will be provided to the email address associated with your order.

Please allow time for tracking information to update after your package has been handed to the carrier.

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us at wornexperience@gmail.com.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address and contact information at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error, contact us at wornexperience@gmail.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered production or has been shipped.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for additional shipping or reshipping charges.

Once a package has shipped, we may not be able to redirect it to another address.

Unclaimed or Returned Packages

Packages may be returned to the sender for reasons including:

  • Incorrect or incomplete shipping information
  • Failure to claim a package
  • Failure to complete required customs procedures
  • Refusal of delivery
  • Other circumstances preventing successful delivery

If a package is returned because of circumstances caused by the customer, additional shipping charges may apply before the order can be reshipped.

Please contact us if your order is returned to sender so we can review the available options.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us at wornexperience@gmail.com as soon as possible.

Include your:

  • Order number
  • Full name
  • Shipping address
  • Tracking information, if available

We will review the shipment and work with our fulfillment or shipping partners to determine an appropriate resolution.

Depending on the circumstances, an eligible lost shipment may qualify for a replacement or other resolution.

Packages Marked Delivered

If carrier tracking shows that your package was delivered but you cannot locate it, please first:

  • Check around your delivery location
  • Check with household members
  • Check with neighbors where appropriate
  • Contact the shipping carrier for additional delivery information

Carrier tracking may occasionally show a package as delivered before it is physically located by the recipient.

If you are still unable to locate your package, contact us at wornexperience@gmail.com and we will review the circumstances.

A package being marked as delivered does not automatically qualify for a refund or replacement. Additional information or a carrier investigation may be required.

Damaged Packages or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible at wornexperience@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Clear photographs of the packaging when relevant

Do not return the product unless we provide return instructions.

Eligible claims will be handled according to our Return & Refund Policy.

Customs, Duties, and Import Fees

International orders may be subject to customs procedures, import taxes, duties, brokerage charges, or other fees imposed by the destination country.

In many destinations, additional customs charges may not be required. However, customs requirements vary by country and may change without notice.

If customs duties, taxes, or similar charges are imposed by local authorities and are not included at checkout, they may be the responsibility of the recipient unless otherwise required by law.

Worn Experience does not control customs processing times or charges imposed by governmental authorities.

Customs Delays

International shipments may occasionally be delayed by customs inspections or clearance procedures.

Customs delays are outside our reasonable control and are not included in our estimated shipping times.

Customers are responsible for providing any information requested by local customs authorities or shipping carriers when necessary to complete delivery.

Shipping Delays

Delivery delays may occur due to circumstances including:

  • Weather
  • Carrier disruptions
  • Flight cancellations
  • Customs processing
  • National or local holidays
  • High-volume shopping periods
  • Labor disruptions
  • Regional emergencies
  • Incorrect shipping or contact information
  • Other circumstances outside our reasonable control

We will make reasonable efforts to assist when an order experiences a significant delay, but estimated delivery dates are not guaranteed.

Multiple-Item Orders

Products in the same order may occasionally be produced or shipped separately.

As a result, you may receive more than one package or tracking number for a single order.

Receiving one part of your order does not necessarily mean the remaining items have been lost or omitted.

Contact Us

If you have questions about shipping or delivery, please contact:

Worn Experience
wornexperience@gmail.com