Refund policy
Return & Refund Policy
Because our products are made to order, we do not accept returns or exchanges for buyer's remorse, change of mind, or incorrect size selection.
We will gladly assist with orders that arrive damaged, defective, misprinted, incorrect, or missing due to a fulfillment issue.
If you receive an item with one of these issues, please contact us within 30 days of delivery at wornexperience@gmail.com. Include your order number, a description of the issue, and clear photos showing the problem. We will acknowledge your request within 2 business days and may ask for additional information if needed.
Return Eligibility
To be eligible for a return, replacement, or refund, the issue must be related to a product defect, printing error, fulfillment mistake, or damage that occurred before delivery. Items must not have been intentionally altered, damaged after delivery, or used in a way that caused the reported issue.
We will review complete claims within 5 business days after receiving all required information. A claim may take longer to review if additional documentation or photos are needed.
Size and Fit
Please review the size chart carefully before placing your order. Because each item is made to order, we cannot accept returns or exchanges for selecting the wrong size or for personal fit preferences.
Approved Claims
If your claim is approved, we may offer one of the following: a replacement item, a refund to your original payment method, or another resolution depending on the circumstances.
Please do not send any item back unless we provide return instructions first.
If a replacement is approved, we will place the replacement order within 5 business days after approval. Replacement delivery times may vary depending on production and shipping, but we will provide tracking information when it becomes available.
Return Shipping
Please do not send any item back unless we provide return instructions first.
For approved claims involving defective, damaged, misprinted, or incorrect items, we will determine whether a physical return is required. In some cases, we may be able to provide a replacement or refund without requiring the item to be returned.
If a return is required, we will provide instructions regarding the return process. Return shipping costs will be handled on a case-by-case basis and may be covered or reimbursed by Worn Experience when appropriate.
Customers are responsible for return shipping costs for any return approved outside of a product defect, damage, printing error, or fulfillment mistake.
Because our products are made to order, we generally do not accept returns for buyer's remorse, change of mind, incorrect size selection, or personal fit preferences. Unauthorized returns may not be accepted or eligible for a refund or replacement.
Non-Returnable Items
We do not accept returns or exchanges for: buyer's remorse or change of mind, incorrect size or color selected by the customer, items damaged after delivery, items altered or customized by the customer, or normal wear and tear.
Refund Processing
Approved refunds are issued to the original payment method within 5 business days after the refund is approved or, when applicable, after any required return has been received and reviewed. After we issue the refund, your bank or payment provider may require an additional 5–10 business days to post the funds to your account.
Contact Us
For return or refund questions, contact us at: Worn Experience wornexperience@gmail.com